Taxes and Duties
Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
Returns Policy: When you buy goods from us you have a number of rights as a consumer. These include the right to claim a refund where the goods are faulty or misdescribed. In this case, you can return the goods back to us in their original condition within 14 days of receipt for a refund.
Parcels are the customer’s responsibility until they reach us and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain the proof of postage. For international returns, clearly label your parcel as ‘RETURNED GOODS’ to avoid further handling and customs fees. Failure to do so is the sole responsibility of the customer.
Refunds are normally processed within 7 working days and all refunds will be made to the method of payment originally used when placing your order. It can take up to 10 working days to receive the funds in your account.
We have the same returns policy for Collect in Store orders as for all other online orders. You can return your order within 14 days of receipt, 7 days for sale items. Please note this date begins on the date that we send you an order dispatch email.
The Vintage Showroom Ltd will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.
We also offer an Exchange Policy that allows buyers to return an item purchased online to us within 14 days of receipt in exchange for a credit note which can be used either online or in our London retail store. Please note this will only cover the cost of the item and not shipping fees or duty and taxes where we shipped International. Gift vouchers are valid for one year from the date of issue.
For any questions on returns, shipping, or anything else please contact us at firstname.lastname@example.org
The Vintage Showroom Ltd.
20 Buspace Studios,