Delivery and Returns Policy

Delivery Method

For all orders, we offer a full trackable delivery service.

Delivery charges are automatically calculated when selecting the country of delivery on the checkout page.

Please note that during sale times and other busy periods deliveries might take longer. We are currently unable to deliver to P.O. Boxes.

Collect in Store

You can now order products on our website and collect them in store. Collect in store is FREE and will be within 2 working days of placing
your order.

We will email you when your order is ready for collection. You will need to bring your order confirmation email and the card that you paid with. If you paid using PayPal, please bring the card associated with your PayPal account.

  • United Kingdom – 2-3 Working Days (If ordered before 1pm GMT)
  • Europe – 3-5 Working Days (If ordered before 1pm GMT)
  • USA/Canada/Japan/South America – 5-10 Working Days (If ordered before 1pm GMT)
  • Rest of the World – 5-10 Working Days (If ordered before 1pm GMT)
Taxes and Duties

Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Returns Policy

We hope you are happy with your purchase. When you buy goods from us, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. In this case, you can return it back to us, in its original condition within 14 days of receipt for full price items. Parcels are the customer’s responsibility until they reach us and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. For international returns, clearly label your parcel as ‘RETURNED GOODS’ to avoid further handling and customs fees.  Failure to do so is the sole responsibility of the customer.

Refunds are normally processed within 7 working days and all refunds will be made to the method of payment originally used when placing your order.

Returning collect in store items. We have the same returns policy for Collect in Store orders as for all other online orders. You can return your order within 14 days of receipt, 7 days for sale items. Please note this date begins on the date that we send you an order dispatch email.

The Vintage Showroom Ltd will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.

Returns Address

The Vintage Showroom Ltd.
Online Store,
20 Buspace Studios,
Conlan Street,
London,
W105AP
England